Terms and Conditions

The following Terms and Conditions apply to all premium WooCommerce plugins sold by Carticy. By purchasing, downloading, installing, or using any of our plugins, you agree to be bound by these terms.

Company Information

Carticy operates the website carticy.com, offering premium WooCommerce plugins and related services.

Use of Trademarks

Carticy is an independent plugin development company. We are not officially endorsed by or affiliated with WordPress, the WordPress Foundation, Automattic, WooCommerce, or any related entities.

WordPress®, WooCommerce®, and related trademarks are registered trademarks of their respective owners. Carticy makes no claim to these trademarks and acknowledges that they remain the property of their respective owners. Our plugins are designed to work with WordPress and/or WooCommerce, but are developed and supported independently.

Plugin Licensing

Purchasing a plugin from Carticy gives you a non-exclusive limited license to use the plugin in accordance with these Terms and Conditions.

Software License

The software for all of our plugins is licensed under the GNU General Public License v3.0 or later.

Plugin License Key

In addition to the software license, you will receive a non-transferable plugin license key that authorizes the use of the plugin according to your purchase.

For annual licenses, plugin license keys are valid for 1 year from the date of purchase. They must be renewed each year to remain valid. Prior to the expiry of your plugin license, we will contact you with details on how to renew.

For lifetime licenses, plugin license keys are valid indefinitely and never need to be renewed.

You need a valid, active license key to access updates and support for the plugin.

You may not share, sell, or give away access to your license key. License keys are only transferrable by contacting us to request the transfer to a new owner.

We reserve the right to revoke any license keys that have not been used in accordance with these Terms and Conditions.

Annual Subscription

When you purchase a plugin on a yearly plan, an annual subscription will automatically be created using your chosen payment method. If your subscription remains active, the plugin license key will automatically be renewed each year so that you can continue accessing updates and support with no break in service. You will automatically be billed using your original payment method when the license renews each year.

You can cancel your subscription at any time, either via your payment provider (e.g., by logging into your PayPal account and cancelling the recurring payment profile), from your account on our website, or by contacting Carticy directly.

If you cancel your subscription before your license key expires, you will continue receiving updates and support until it expires at the end of the 1-year period.

After your annual license key expires, you can continue using the plugin but will not be able to receive updates or support. There are no guarantees that the plugin will continue working with future versions of WordPress or other plugins such as WooCommerce.

If your annual license key expires, you can re-purchase the plugin at any time. This will resume your access to updates and support under a new license key.

Lifetime License

When you purchase a lifetime license, it will remain valid indefinitely and there is no expiration date. You are not required to renew the plugin in order to continue receiving access to support and updates.

You will have access to all future updates that are released for the plugin. You will also receive access to support in using the plugin for as long as it is owned by Carticy.

Site Licenses

When you select a license option, this will state how many sites you can activate your license key on. This refers to the number of unique WordPress installations where you can use the plugin.

If you purchase a license that covers multiple sites, you must use the same license key on all sites. You may not divide the license among multiple customers or clients.

Plugin Delivery

On receipt of successful payment, you will be able to access the plugin files and license key directly from the order confirmation page. You will also receive an email with this information. You will be able to access the plugin files and license key from your account for as long as you hold a valid license key for the plugin.

If your license key expires or is otherwise revoked or refunded, then download access will be discontinued until the license key is renewed.

Automatic Plugin Updates

Automatic updates are available for as long as you hold a valid and active license key for the plugin. Updates will be made available to you from the WordPress dashboard.

You can also download the latest version of the plugin from your Account page. Older versions are available from Carticy on request.

Warranty

Our plugins are guaranteed to function correctly on a new installation of WordPress using a default WordPress theme. We do not guarantee they will function with third-party plugins, themes, or with all web browsers or hosts. If you have any compatibility issues with one of our plugins, we will support you as best we can, according to our support policy.

Our plugins are provided “as is” without warranty of any kind, expressed or implied (as per GPL v3). We will not be liable for any damages resulting from the use or inability to use our plugins. This includes but is not limited to indirect, direct, special, incidental, or consequential damages or losses, including data loss.

Plugin Support

When you buy a plugin from Carticy, you can receive support for as long as you have a valid license key.

Support Includes:

  • Help with any issues specifically relating to the plugin you have purchased from us
  • Any issues relating to using a Carticy plugin with third-party plugins that we officially integrate with
  • Minor CSS tweaks to fix styling issues related to using our plugin with your theme
  • Advice on how to use our plugins in creative ways to achieve different business objectives
  • Advice on how to get the most out of our plugins

Support Does Not Include:

  • Complex or time-consuming CSS changes to improve the appearance of the plugins with your theme
  • Customizing the plugin beyond its intended use
  • Functionality conflicts with the theme or other plugins not officially supported
  • Support with older versions of WordPress, WooCommerce, and our plugin

While we attempt to provide the best possible support for our plugins, we do not guarantee that any support query will be resolved in a way that you are completely satisfied with, or within a specific timeframe. If you discover an issue within 30 days of buying the plugin and we cannot resolve your problem, then you are entitled to a full refund under our 30-day money-back guarantee.

Price Changes

Carticy reserves the right to modify, change, cancel, or upgrade the price or terms of a plugin subscription and/or license key without prior notice or consent.

If you have an active subscription, the plugin will be renewed at the cost you originally paid, regardless of the cost for new customers. If you have cancelled your subscription, you must renew the license key at the current purchase price.

Ownership

All plugins sold on this website are the property of Carticy. You may not claim intellectual or exclusive ownership rights to any of our plugins.

Website & Plugin Content

All content on this website and throughout the plugin is the property of Carticy. This includes images, videos, documentation, and other information. It may not be redistributed without permission or consent.

If you are an affiliate wishing to promote our plugins, please contact us for permission before reusing any information from this website or the plugin.

Refunds

We firmly believe in our products, but we understand that they may not work perfectly on every website, and may not meet your needs. If you change your mind for any reason, we will be happy to provide a full refund within 30 days of the date of initial purchase.

We recommend that you contact us before requesting a refund if you have problems getting one of our plugins to work, or are unsure of its features. We can often resolve any problems, although you have a right to a full refund at any time within the first 30 days after purchase.

For refunds of annual renewal payments, we will deduct a 15% admin fee to cover the processing time and unrecoverable payment fees. To avoid this, if you do not wish to renew, you should cancel your subscription prior to the renewal date. We will email 2 weeks before the renewal with instructions on how to cancel.

No refunds will be given more than 30 days after the purchase/renewal date.

Email Communication

As well as emails relating directly to your purchase, Carticy may occasionally send you emails relating to the plugins you have purchased from us. For example, we will email to notify you of important new features that may benefit your website. You may opt out of these emails at any time without penalty, although this means that you may miss important new information about the plugin.

We will never sell or release your email address to any third-party vendors.

License Agreement

By purchasing a plugin from Carticy, you indicate and consent that you have read and agree to these Terms and Conditions.

Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses shall remain binding.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time for any reason, without prior notice or consent. You can visit this page at any time to view the current version.

Last updated: March 8, 2025